Washington, District Of Columbia, US
Hello! Destination Management is a destination management company serving meeting planners in many of the country’s most popular destinations. We are here to serve our clients and their guests in every way that we can. We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please.
As an Account Manager you will play a strategic role on a strong team as it continually strives to over-deliver on client expectations. Hello! Destination Management specializes in Destination Management Services as well as the design and production of special events. We are looking for a career-minded individual who thrives in a fast-paced, high-energy work environment where excellence is the norm. The successful, team player will be innovative, have strong organizational skills, time management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude.
To execute the program as sold by the Account Executive while exceeding client expectations and requirements.
Being available to the client, the hotel and the vendors and field staff at all times.
Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Sales Coordinator with the following:
Attend site visits
Attend client meetings or conference calls
Pre-book field staff Once a program has been sold and turned over by the Account Executive
the AM has the following responsibilities:
Communicate with Client to confirm all needs are correct based on the contract
Communicate with Hotel contact
Communicate with Vendors and confirm vendor contracts
Conduct site visits with or without clients with vendors
Breakout Arrival and Departure manifests
Order Field Staff
Order any necessary merchandise or supplies
Generate Program Recap and distribute to client, hotels, and internal contacts
Generate Staff instructions and Staff paperwork
Assist client if they need additional items for their program
Generating Service Agreement Addendums
On-site operations include:
Attending client/hotel pre-cons
Meet with clients to go over the program
Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc.
Update manifests • Update transportation needs
Update field staff requests
Conclusion of program:
Update XE costing sheets
Reconcile any vendor invoices
Create Preliminary Invoice
Organize file for Billing
Review Final Invoice with Billing
Follow up with client with Final Invoice and Evaluation
SPECIAL REQUIREMENT: Must have valid driver’s license with a good driving record.
This position is based on client needs, and will require you to work days, evenings, and/or nights as well as holidays and weekends, as needed.