IT SUPPORT TECHNICIAN II

• Associates or Bachelor's Degree in Computer Science, Systems / Industrial Engineering, Business Administration, or related field.
• Minimum of 4 years experience in desktop support analysis. 
• Must have strong communication and interpersonal skills.
• Good analytical and communication skills, sound judgment, and the ability to work well with others. 
• Ability to translate technical terms into non-technical language.
• Ability to work in a fast-paced changing environment.
• Self-start that grabs responsibility and pushes for ways to improve the process flow.
• Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

• Coordinates and provides IT Support for all computers of assigned location(s).
• Level 2 troubleshooting user issues with phones, computers, printers, etc.
• Repairs software and hardware issues for users as they arise. 
• Configures and deploys new equipment. 
• Evaluates broken hardware and performs warranty repairs.
• Trains users on OS, application, phone, and mobile phone use as needed.
• Maintains asset list and other internal databases.
• Travels to regional offices on occasion to ensure users and IT needs are addressed.
• Manages projects as they arise.
• Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

• Operates in a professional and/or business casual office environment.
• Routinely uses standard office equipment such as laptops, photocopiers/scanners, and smartphones.
• Evening and weekend work may be required as job duties demand. 

Salary:

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown.

Benefits:

At Liberty Energy, our total employee benefits include, but are not limited to, the following:

• Medical, Dental, Vision, Prescription Drug (Rx)
• Voluntary Life Insurance for Employee, Spouse, & Child(ren)
• Employee Basic Life and AD&D Insurance – Company Paid
• Short Term & Long Term Disability – Company Paid
• 401(k) or Roth 401(k) Retirement Plan, plus a company match
• Parental Leave
• Flexible Paid Time Off
• And many other benefits not listed here