Software Implementation & Support Specialist / Engineer

Infopark, Kochi, Kerala, IN Posted On: 22-Feb-2026

Job Type: Full Time

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Company Profile: KOTT SOFTWARE PRIVATE LIMITED is a well-established, ISO 9001:2015, 100% EOU company into Offshore Software Development and Enterprise Product development since 1997 to its dedicated global clientele.

KOTT Software is a globally recognized, ISO 9001:2015-certified company with a strong legacy in enterprise product development and offshore software services since 1997. With a dedicated international clientele, we specialize in delivering robust, client-focused business solutions across diverse industries.

We partner with global organizations to enable and accelerate their digital transformation journey, leveraging deep domain expertise and enterprise application capabilities.

Join us for the opportunity to work on niche US-based domains and industry verticals, collaborate closely with Fortune 100 clients, and contribute in an agile development environment involving technical reviews, quality assurance, and collaborative delivery.

Work Location : Kochi, India

Product Domain : Human Capital Management (HCM)

The Opportunity:

Join Kott Software as we scale our premier US-based HR Tech platform, EMPTrust HR. As an Software Implementation & Support Specialist, you arent just "closing tickets"you are a strategic partner to Fortune 500 companies, helping them modernize their workforce through our cloud-based SaaS solutions. You will act as the vital link between our US-based clients, onsite team and our India-based development teams.

Your Core Mission

You will drive customer success by ensuring seamless software deployment and providing high-level technical advocacy. Your goal is to transform complex client requirements into functional SaaS configurations while maintaining world-class support standards. You will have to have a good grip of the application modules to ensure customer satisfaction and success.

Key Responsibilities

Implementation & Configuration: Lead the technical setup of SaaS modules, configuring cloud environments to align with specific US client workflows and business rules.
Strategic Client Liaison: Attend pre-sales demos and discovery sessions to translate client "pain points" into actionable technical requirements for the dev team.
Advanced Troubleshooting: Serve as the first line of expert support, diagnosing complex issues and coordinating with QA and Development teams for rapid resolution.
Quality Advocacy: Review deliverables and software enhancements to ensure they meet the rigorous scope and quality standards expected by Enterprise clients.
Project Management: Maintain meticulous logs of support lifecycle and implementation milestones using modern ticket-tracking and project management tools.
Work Shifts: Will need to work/be available in the US time zone based on client need to ensure smooth implementation and software support.

Who You Are

You have a BTech (CS/IT), MCA, or MSc and at least 2+ years of experience in software implementation or technical support for global products.
The Communicator: You possess exceptional verbal and written English skills, with a proven ability to hold your own in discussions with US-based stakeholders.
The Problem Solver: You have a foundational understanding of the SDLC and Agile methodologies. You dont just report bugs; you seek to understand the "why" behind them.
The Adaptable Professional: You are comfortable working in a US-time-zone-aligned schedule to ensure real-time collaboration with our client and onsite teams.

Bonus Points: Prior experience supporting HR Tech/HCM/Talent Management systems or working within a recognized global IT product or consulting firm.

Why Join Kott Software?
Global Impact: Work directly with a diverse portfolio of clients, ranging from agile organisations to Fortune 500 giants and government agencies.
Career Growth: We provide deep-dive technical and domain orientation, exposing you to advanced project management methodologies and quality processes.
Vibrant Culture: Benefit from a flexible, high-energy work environment that values "bright minds" and rewards proactive contribution.
Competitive Rewards: Remuneration is competitive and based on your unique hands-on expertise—we pay for talent, not just tenure.

Ready to elevate your career in the US SaaS domain? Apply now to become a key player in the EMPTrust HR success story.

Role: Customer Success Associate

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education
PG: MBA/PGDM in Any Specialization

Compensation

Keywords

Company

Kott Software Pvt. Ltd.

Work Location

Infopark, Kochi, Kerala, IN

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