DIRECTOR OF OPERATIONS

We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing.  We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please.  We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!

OPTIMAL CANDIDATE:

As the Director of Operations, you will play a strategic role on a dedicated team as it continually strives to over-deliver on client expectations. Hello! Destination Management specializes in Destination Management Services as well as the design and production of special events. We are looking for a career-minded individual who thrives in a fast-paced, high-energy work environment where excellence is the norm. The successful team player will be innovative and able to create logistical solutions while providing leadership to Account Managers in program operations. They will possess 5 + years of hospitality and leadership experience.

PAY: To be discussed during the interview

SCHEDULE: This position is based on client needs, and will require you to workdays, evenings, and/or nights as well as holidays and weekends, as needed.

SUMMARY OVERVEW OF POSITION:
Primary responsibilities for the Director of Operations for Hello! Destination Management is to help design and then lead program operations (possibly in other destinations), attract, retain, and teach future Account Managers in the best practices of Hello! Destination Management program operations. To succeed you must be an expert in services such as group transportation, theme décor and entertainment, tours, activities, off-site events, and other traditional destination management services. You must also be able to manage people by providing daily guidance on maximizing their effectiveness and serving as a mentor to aid their development. The everyday tasks vary but include leading the Operations team, proposal creation including pricing and costing (and/or providing detailed direction to help support staff when they create the proposal) site inspections, vendor negotiation, identifying and scheduling of quality part time field staff, leading program operations, and the creation of the final invoice to the client.

SKILLS REQUIRED: Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude.

SPECIAL REQUIREMENT: Must have valid driver’s license with a good driving record.