Events & Programs - Program Design Manager - Dallas, Texas

Program Design Manager

We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!

OVERVIEW OF POSITION:

Leads the Program Design Department and owns the sourcing, organization, and distribution of product information used by Sales, Operations, client partners, and vendors. Supports the Director of Program Design and/or Director of Operations through on-site assistance, independent program management, and other operational support as needed. Directly supervises Program Design Associates and ensures timely, accurate, and consistent delivery of proposals, service agreements, and product library updates.

EXPERIENCE: Minimum 3 years of experience in destination management, events/hospitality operations, or a related role, including vendor sourcing and team leadership responsibilities.

SKILLS REQUIRED:

• Team leadership, coaching, and day-to-day supervision
• Strong knowledge of DMC products/services and event/hospitality operations
• Excellent organization, prioritization, and attention to detail
• Vendor negotiation, relationship management, and quality standards enforcement
• Clear written and verbal communication with internal stakeholders and external partners
• Strong computer literacy (Microsoft Office/Google Workspace and web-based databases)

Vendor Development/Maintenance

• Create and maintain positive working relationships with all area vendors supplying services to Hello!
• Define and enforce vendor quality, service, and conduct standards
• Negotiate favorable pricing and payment terms with vendors

Organization and Maintenance of Internal and External Tariffs

• Oversee web- and server-based product libraries used by Clients, Sales, and Operations to access current product details
• Ensure product library pricing, contracts, and content are accurate and up to date

Supervision of Program Design Associates

• Train and supervise Program Design Associates in all aspects of their support role to Account Executives
• Monitor and approve hours worked
• Monitor work quality and ensure output meets department standards
• Recruit and onboard new Program Design Associates as needed

Coordination of Proposals and Service Agreements

• Oversee Program Design Associates in the creation and distribution of proposals and service agreements to clients
• Create proposals and service agreements as needed when demand exceeds team capacity or deadlines require additional support

Represent Program Design Internally to Sales and Operations           

• Partner with the General Manager, Director of Program Design, and Director of Operations to align department efforts and meet client service needs

Equal Opportunity Employer (EEO) Statement

Hello! Destination Management is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

ADA Essential Functions Statement

The tasks listed above represent the essential functions of the position. Additional duties may be assigned as needed. Candidates must be able to perform these essential functions with or without reasonable accommodation.

Physical & Environmental Requirements

This position requires the ability to remain in a stationary position, move about the workplace, and operate standard office equipment. Physical requirements are described using ADA-compliant, non-exclusionary language.

Reasonable Accommodation Statement

We are committed to providing reasonable accommodations to individuals with disabilities to enable successful performance of essential job functions. If you need accommodation during the application or employment process, please notify Human Resources.

Pay Transparency Notice
Where required by applicable law, we disclose a good-faith compensation range that reflects what we reasonably expect to pay at the time of hire for this role. The actual offer may vary based on factors such as job-related skills, experience, education, certifications, and market conditions. For locations without a pay-range disclosure requirement, candidates may still request the pay scale for this role during the process. We do not request or rely on salary history where prohibited by law.

Job Description Disclaimer

This job description is not a comprehensive listing of duties and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice to meet evolving business needs.