Program Design Manager
We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!
WAGE: Salary (Discussed during interview process) SHIFT: Normally Monday through Friday, requiring overtime as business demands.
OVERVIEW OF POSITION:
Oversees the Program Design Department and the sourcing, organization, and distribution of all product data to internal departments, vendors, and client partners.? Also provide assistance to Director of Program Design and/or Director of Ops through on-site assistance, operating own programs and/or provide assistance where needed. Provide direct supervision for all Program Design Associates.?
EXPERIENCE: Minimum 3 years
SKILLS REQUIRED:
Team Member Supervision, DMC Product Knowledge, Organization, Negotiation, Communication, Comprehensive Computer Literacy.
Vendor Development/Maintenance
Create and maintain positive working relationships with all area vendors supplying services to Hello!
Define and enforce standards of quality and conduct for all vendors
Negotiate favorable and payment terms with all vendors
Organization and Maintenance of Internal and External Tariffs
Oversee web and server-based product libraries for use by Clients, Sales, and Operations teams to access relevant product details
Ensure accuracy of pricing contract and content of product libraries
Supervision of Program Design Associates
Train and supervise Program Design Associates in all aspects of their support role to Account Executives
Monitor and confirm hours worked
Monitor and maintain required quality of work output
Source new Program Design Associates as required
Coordination of Proposals and Service Agreements
Oversee Program Design Associates in the creation and distribution of proposals and service agreements for distribution to clients
Assist in creating proposals and service agreements as required when demand exceeds the capacity of Program Design Associates to meet deadlines
Represent Program Design Internally to Sales and Operations???????????
Work with General Manager, Director of Program Design and Director of Operations to synthesize efforts of respective departments to meet customer service needs