Skills
Thorough knowledge of the following software: Microsoft Windows (7/8), Microsoft Office 2010 Suite, Apple mobile device operating systems, Android mobile device operating systems and Blackberry operating system.
· Thorough knowledge of the following hardware: computer/server components (including the ability to install) hard disk, DVD/CD-ROM drives, network cards, RAM, etc; as well as networking components, wireless components, and specific telecommunications components (Apple, Android and Blackberry devices).
· Ability to handle stressful situations and users in distress.
· Ability to manage time and resources in order to deliver results on schedule with minimum supervision.
· Ability to express ideas and convey information effectively, both orally and in writing.
· Basic mathematical skills.
· Ability to work independently and exercise proper judgment in handling incidents and routine matters.
· Ability to work a flexible schedule, including days, evenings, nights, weekends and holidays.
Responsibilities
Inspects personal computer equipment and prepares workstations for delivery. Delivers and installs equipment.
· Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives at users’ workstation.
· Installs and configures Apple, Android or Blackberry device for user, including interface with Blackberry Enterprise Server.
· Loads Events DC licensed software packages (i.e., Windows 7, Microsoft Office 2010 Suite, etc.) onto workstation computers.
· Tests applications to verify operation prior to delivering system to user.
· Provides help desk support. Logs and tracks calls. Provides status and completion information to supervisor and users via voice mail, email, in- person communication and regular status reports.
· Maintains the help desk by responding to client inquiries concerning systems operation and diagnoses system hardware, software and operator problems.
· Instructs users in use of equipment, software and manuals.
· Recommends and/or performs remedial actions to correct problems.
· Installs toner for printers and remedies paper jams and other minor printer malfunctions.
· Handles problem recognition, research, isolation, resolution and follow up for routine user problems. Refers more complex problems to system administrators or supervisor.
· Maintains accurate inventory of consumable supplies and keeps the TMD
work areas secure, neat and organized.
· Maintains the software library.
· Coordinates activities with systems administrators and other groups, such as Telecommunications and Electrical.
· Attends departmental meetings.
· Assists system administrators with routine administration functions, such as check/invoice runs, system backups, tape management, event log checking, and other network administration functions as necessary.
· Assists Telecommunications Manager with Apple, Android and Blackberry user support and service as well as BES Administration.
· Coordinates the efforts of outside technicians during service calls. Also takes responsibility for equipment sent offsite for repair.
· Performs a variety of other related tasks and duties as assigned.
Qualifications
· High School Diploma or equivalent.
· Two (2) years of related experience.
· Demonstrable thorough knowledge of the following software: Microsoft Windows (7/8), and Microsoft Office Suite (2010).
· Demonstrable thorough knowledge of the following hardware: microcomputer components (including the ability to install) diskette/hard disk/CD-ROM drives, network cards, RAM, etc; networking components.